Daniel Robin & Associates

Making Workplaces Work Better

Skills for a Better Workplace

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Resources are organized into four categories: 
 

I. Building Relationships	People Skills and Effective Human Relations
II. Getting Things Done	Total Quality Leadership (TQL), Power Dynamics, Transitions, and the Art and Practice of Agreement
III. Developing the Organization and the People in it	Total Quality Culture, Strategies for Leading Change, Resolving Differences and Growing a Business
IV. Specialized Skills	Coaching, Consulting, Negotiation, and Group Facilitation

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Section I: Building Relationships

• Collaboration at Work: What's An Elephant Between Coworkers? (029)

• Collaborative Workplace Advantage (093)

• Sailing the Seven C's of Business Relationships (038)
• Rapport: The Key to Gaining Cooperation (054)
• The Meaning of Your Communication (064)
• Please Hallucinate the Way I Do (034) 
• Not Just the Facts, Ma’am (044)

1. What’s Trust Got To Do With It? (086) 
2. Where Does Trust Come From? (096)
3. Five Ways to Be Reliable  (106)

• Right-Wrong Thinking is Just Plain Wrong (116) 
• Does Anger Cause Blindness? (074)
• Anger Self-Evaluation (anger-eval)
• The Gentle Art of Confrontation (084)
• Communication Skills for People Under Pressure (115)
• Humor in the Workplace: Compulsion or Choice? (015)
• Why is Not the Question (nor is it the answer) (124)

Three-part Series on Boundaries: Exploring the Inner Frontier

1. How to Create and Maintain Healthy Workplace Boundaries (boundaries)
2. Skills to Set and Maintain Healthy Workplace Boundaries (boundaries2)
3. What's a Healthy Boundary Between You and that Maniac? (boundaries3)

• Healthy Boundaries Self-Assessment (boundaries_selfeval)
• The Art and Practice of Agreement (026; see Section III below)
• Four Pillars of Getting Things Done Through Agreements (4pillars)

Eighteen-part series on Leadership in Action

• Part 1:  Fail Often to Succeed Sooner (089)

• Part 2:  The Quest for Making High-Quality Mistakes (099)

• Part 3:  False Responsibility and Its Remedies (109)

• Part 4:  Fix Systems, Not People (129)

• Part 5:  The Nerve To Serve (030)

• Part 6:  Knowing When to Get Out of the Way (040)

• Part 7:  Measuring Mirth (050)

• Part 8:  Healthy Assertiveness:  Pushy or Passionate (070)

• Part 9:  Speaking Up about Put-downs (080)

• Part 10:  Four Steps to Handling Aggressive Impulses (090)

• Part 11:  Dealing with Aggressive Leaders - One Dirty Look at a Time (100)

• Part 12:  Control Isn't Even for the Birds:  Nature's Leadership Lessons (021)

• Part 13:  Dealing with Differences (081)

• Part 14:  The 'Grit' of Integrity (022)

• Part 15:  Working With Integrity – The Art of Being Your Word (042)

• Part 16: The Link Between Ethics and Culture (102)

• Part 17:  Business Ethics as Common Sense (122)

• Part 18:  Building an Ethical Workplace Culture (023) 

• Part 19:  The Sustainability Ethic at Work (033)

Note:  these last three parts will be included in our E-letters; register to receive it.

Three-part Series on Fear:

1. Is Fear Useful, or Just. . . Scary?  (037)
2. Fear is Nothing to be Afraid of (047)
3. Three Faces of Fear at Work (057)

1. Personal Tools for Leading Transitions (036)
2. Interpersonal Strategies for Leading Transitions (046)
3. Organizational Pathways: Strategies for Leading Change (056; see Section III)

1. Power Plays with People, Part I (035)
2. Fun Things to do with Power, Part II (045)
3. Hidden Sources of Power at Work (039)
4. Practical Power (049)

1. Difficult Behavior, Pt.1 ("Who Me?") (difficult)
2. Dealing with Negativity, Pt. 2 (Whose Stuff is It?) (difficult2)
3. Difficult Behavior, Pt. 3 (difficult3)

• The Electronic Way: This is Your Brain on the Internet (114)

Section III: Developing the Organization and the People In It

• Vision, Mission and Goals in the Healthy Workplace (027)
• Reigniting Spirit in the Workplace (098)
• Leadership Out of Control: Accessing Organizational Leverage Points (118)
• Building a Workplace Based on Agreements (016)
• The Art and Practice of Agreement (026)

1. Containment (058)
2. Gripe to Grip (078)
3. Ending the Blame and Shame Game (088)

• Recognition and Accountability in the New Workplace (048)
• Reflective Learning: Learning How to Learn (094)
• Organizational Pathways: Strategies for Leading Change (056)
• Waging Peace in the Workplace (125)
• Resources for Keeping the Peace (125b)
• Building a Better Workplace: The Dance of Alignment  (069)
• Helping with the Emergence of Co-operative Work (065)
• Personal Growth On The Job (066)

IV.a. Coaching

• The Benefits and Advantages of Coaching (bencoach) 
• The Eight Essential Skills of Coaching (075)
• Closing the Gap Between Manager and Worker with Coaching (087)

IV.b. Negotiation and Conflict Resolution 

• Turning Opposition to Understanding Through Aikido (025)
• Seven Attitudes to Dissolve Conflicts (104)
• Seven Steps to Handling Interpersonal Differences (CR7STEPS)
• The Dynamics of Non-Adversarial Negotiation (095)
• Getting Your Way Through Non-Adversarial Negotiation (076)
• When to Engage, When Not to Engage (085)

• Team-Building Tools for Effective Groups (facilitate)

• Meeting Expectations (059)

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