| Course Title
People Skills for a Leading Change
Target Audience
Managers, executives, sales, marketing and technical
professionals, entrepreneurs, internal consultants & trainers; anyone who wants to
increase their ability to lead change skillfully.
Course Objectives
- To help participants understand what to expect when
initiating change; to help lead others skillfully in times of
turbulence
- Explore the attitudes, behavior, and strategies that help people
communicate about change effectively, resolve differences, collaborate easily, and produce results
- Notice when a conversation is starting to go off track, and
improve skills for politely and quickly getting back on track
- Acquire powerful skills to influence and persuade others toward
shared goals
- Provide a wider range of choices for responding to situations
where there are different goals, different strategies, or different styles
- Provide tools to get beyond resistance, deal with differences, build rapport, and
improve the quality of relationships
- Become more confident and creative at expressing ideas
clearly and directly with a minimum of effort
Course Contents
- Ten Common Errors – and how to avoid them –
in dealing with change, workplaces and markets that are constantly
in flux.
- Organizational and Culture Change roadmap
(customized to your present situation)
- Leadership Principles and Strategies for
dealing effectively with change
- Skills and Strategies for success with
leading people through the phases of adapting to change
- Importance of Rapport: how to strengthen it and how to respond when
you lose it
- Handling Differences: Verbal patterns to replace
knee-jerk responses and keep the door open for continued discussion or negotiation
- Negotiating win-win agreements
- Gathering and presenting information: how to get at
the key pieces of what people know
- Presenting Bad News and other essential
skills to get change initiatives off to a good start
Course Length
9 - 24 hours total classroom time, delivered as 3
- 6 sessions of 3 - 4 hours each; 16 hours is optimal
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