Making Workplaces Work Better

Course Title

Group Facilitation Skills

Target Audience

Managers, executives, trainers, consultants, team leaders and project managers, and others who facilitate groups. 

Course Objectives

• Build on natural strengths, adding new awareness and skill as a facilitator
• Learn and practice 16 different "facilitator moves" to respond to a variety of situations
• Find out how body language has even more of an impact than the words you say

Course Contents

1. The Qualities of High-Performance Teams and Effective Groups
2. 16 Facilitator Moves -- self-assessment and learning plan
3. Rapport and "sensory acuity" to be able to notice and use people's signals
4. Handling confrontation, difficult groups and challenging questions
5. Managing diversity:  How to accommodate all learning/listening styles
6. Effective use of space* and visual aids such as flipchart, whiteboard, transparencies and projection systems
7. Video feedback and accelerated learning (optional)

* Why is use of space important to facilitators?  Starting with how you set up the room, where you stand and how you move communicates more than you may know. Are you sending the messages you intend?  Through demonstration and feedback, course participants discover how body language helps facilitators claim power and influence or allows them to become "invisible".  Learn when to do the right moves to get groups to cooperate and participate, feel safe, get things done and enjoy the process.

6 - 18 hours total classroom time, depending on group size

Delivery options: (a) One to three 2/3-day sessions 

(b) 2-4 half-day sessions; or (c) 2-day intensive