| Course Title
Effective Negotiation, Confrontation and Conflict Resolution
Target Audience
Executives, sales people, human resource managers,
professionals, mediators, trainers; anyone who runs into conflicts and wants to increase
their skill at negotiating effective agreements.
Course Objectives
- Explore the attitudes, behavior, and strategies that help people
manage conflict constructively
- Assess and decide when to use five different methods of dealing
with conflicts: avoid, accommodate, confront, compromise and collaborate
- Provide a wider range of choices for responding to situations
where there are different goals, different strategies, or different styles
- Acquire powerful skills to influence and persuade others
toward shared goals
- Discover new ways to manage interpersonal differences to
prevent conflicts from becoming tiresome or emotionally draining
- Provide tools to get beyond conflict and improve the quality of
relationships
- Become more confident and creative at keeping the perceived
level of conflict low enough to get win-win results through cooperation, negotiation,
partnership
Course Contents
- Ten Common Errors – and how to avoid them – in
communication and conflict management
- Rapport: how to strengthen it and how to respond when you
lose it
- Maintaining a centered, resourceful internal state
- Handling differences: Verbal patterns to replace knee-jerk
responses and keep to the door open for continued communication
- Using anger constructively; equalizing power; the gentle art
of confrontation
- Negotiating win-win agreements: requests and promises
Course Length
9 - 24 hours total classroom time, delivered as 3
- 6 sessions of 3 - 4 hours each; 16 hours is optimal
Read what past participants have said about this course here. |
