| Course Title
Leadership Development & Team Communication Skills
Target Audience
Managers, executives, supervisors, team leaders,
entrepreneurs, support staff; anyone who wants to increase their leadership and team
communication skills.
Course Objectives
- Explore the attitudes, behavior, and strategies that help
people communicate effectively, lead change, negotiate to resolve differences,
coach and mentor, and dramatically improve individual and team
performance.
- Notice when a conversation is starting to go off track,
and strengthen skills for politely and quickly getting back on track
- Increase trust that others will solve problems
intelligently, make well-considered decisions, and express their ideas confidently,
clearly and directly.
- Acquire powerful negotiation skills to influence and
persuade others toward shared goals; result is increased cooperation and collaboration.
- Provide a wider range of choices for responding to
situations where there are different goals, different strategies, or different styles
- Learn tools to get beyond differences, build rapport,
improve the quality of interpersonal relationships, team performance and thereby
organizational results.
Course Contents
- Ten Common Errors – and how to avoid them –
in communication, leadership & negotiation
- Rapport: how to strengthen it and how to respond when
you lose it
- Handling differences: Verbal patterns to replace
knee-jerk responses and keep the door open for continued communication
- Gathering and presenting information: how to get at
the key pieces of what people know
- Questioning Assumptions, Interpretations, and
Limitations
- Negotiating win-win agreements, developing an
effective proposal
- Delegating
- Coaching: Recognition and Feedback, the Art of Gentle
Confrontation, Structure & Intuition
To read more about the anticipated outcomes of what is taught in
this course, see the "Course
Roadmap"
Course Length
20 - 28 hours total classroom time, delivered as 8
sessions of 2½ - 3½ hours each; 24 hours is optimal
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