Courses

Each of the courses described below provide practical skill-building opportunities delivered as instructor-led training — in person, online or hybrids of the two — or can be transferred to in-house training staff (taught as “train the trainer”).
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Getting Started:  Already know your participant needs or skill gaps?  Great.  We’re agile enough to provide customized training to assist with precision in achieving learning objectives for a modest premium. If not, start with identifying the needs of those who would attend. This can be determined via formal assessment or observed performance gaps. We often assist with pre- and post-training surveys as a way to accelerate improvement and estimate returns on invested training dollars.

Another driver may be strategic imperatives or critical success factors (e.g., change initiatives, sales productivity goals, customer service or quality management measures) that point to skill-building as a necessary way to move toward established goals.

All programs listed below are proven through prior deliveries and ready “off the shelf.”  We tailor these or entirely customize programs to meet your unique situation and culture, including a combination of from-your-desk convenience with between-session “soak time” — the application and integration work that makes new behaviors available in daily practice.

Topic
(click to explain and define topic)

Course Title
(click on titles below for specific course descriptions)

Change People Skills for a Leading Change
Coaching Coaching for Performance | Manager as Coach
Communication Communication Skills
Collaboration Breaking Down Barriers to Effective Collaboration
Conflict & Collaboration Managing Interpersonal Differences & Workplace Conflict
Breaking Down Barriers to Effective Collaboration
Difficult Behavior Handling Difficult Behaviors
Facilitation & Meeting Management Group Facilitation Skills *
Meeting Management (ask for description); See article
Innovation Strategic Innovation & Cross-functional Team Collaboration
Humor The Link Between Pressure and Performance:  How to Use Humor at Work (formerly Using Humor for Business Success)
Leadership Leadership Development & Team Communication Skills
Coaching & Leadership Skills
Negotiation Effective Negotiation, Confrontation and Conflict Resolution
Presenting & Speaking Presentation Skills for Professionals
Meeting Management & Presentation Skills
Brilliant Presentations Using PowerPoint (about)
Sales Customer-Centered Selling & the Art of Persuasion

We also offer introductory short-course presentations (the list provides ideas and examples) suitable for breaks, lunchtime or after-work sessions.  If we pass the audition, so-to-speak, participants or management may bring us back for longer programs.  Call or email us to discuss the options.

While only some of these programs lend themselves to a distance learning approach (human interaction is needed to anchor experiences and just-in-time learning via coaching), reinforcement systems are considered a best practice for realizing training return-on-investment, whether online, hybrid (“live” instruction via a virtual classroom) or in-person instruction.  Ask for our list of Top Ten “Make-it-Stick” reinforcement techniques — proven effective at companies and organizations of all sizes since 1985 — to learn more.

 View sample client testimonials — praise for our “live” educational programs

How to procure one of our educational programs