Course Description: Effective Negotiation, Confrontation and Conflict Resolution

Target Audience

Executives, salespeople, human resource managers, technical professionals, mediators, trainers; anyone who runs into conflicts and wants to increase their skill at negotiating effective agreements.

Course Objectives

  • Explore the attitudes, behavior, and strategies that help people manage conflict constructively
  • Assess and decide when to use five different methods of dealing with conflicts: avoid, accommodate, confront, compromise and collaborate
  • Provide a wider range of choices for responding to situations where there are different goals, different strategies, or different styles
  • Acquire powerful skills to influence and persuade others toward shared goals
  • Discover new ways to manage interpersonal differences to prevent conflicts from becoming tiresome or emotionally draining
  • Provide tools to get beyond conflict and improve the quality of relationships
  • Become more confident and creative at keeping the perceived level of conflict low enough to get win-win results through cooperation, negotiation, partnership

Course Contents

Using the latest neuroscience applied to business communication and learning, participants will build on existing strengths to discover

  1. Ten Common Errors – and how to avoid them – in communication and conflict management
  2. Rapport: how to strengthen it and how to respond when you lose it
  3. Resilience:  How to maintaining a centered, resourceful internal state
  4. Handling differences: Verbal patterns to replace knee-jerk responses to resistance or other differences and keep the door open for continued communication
  5. Using anger constructively; equalizing power; the gentle art of confrontation
  6. Negotiating win-win agreements: requests and promises

Course Length

9 – 24 hours total classroom time, delivered as 3 – 6 sessions of 3 – 4 hours each;
16 classroom hours is optimal for most reasonably skilled communicators.

Read what past participants have said about this course here.