Daniel Robin & Associates

Making Workplaces Work Better

Keyword:  "Difficult" People

Difficult workplace behaviors run the gamut from negative and "chip-on-the-shoulder" habitually angry individuals to those who are hypersensitive (burst into tears without apparent cause), or those who get belligerent and uncooperative.

The good news is that there's quite a lot that you can do to gain cooperation while ensuring "containment" of any bothersome behavior.  Our 3-part article series describes situations where you might be able to practice your skills and suggests some new approaches.

Articles:

Dealing with Difficult Workplace Behaviors, Part 1

Whose Stuff Is It? -- Part 2

I Hate It When You Do That (Do what?) -- Part 3

Relevant Skills or Coursework: 

• Workshop on Handling Difficult Behaviors
• How to maintain rapport with someone who is angry; Anger self-evaluation
• Healthy boundaries and walking the line between assertive and aggressive

Short presentation available:  Yes; Length: 1-2 hrs.

References: 

How to Get Along with People You Can't Stand, author TBD

Brutal Bosses and Their Prey:  How to Identify and Overcome Abuse in the Workplace by Harvey A. Hornstein, Ph. D, 1996 pb

Driving Fear Out of the Workplace:  How to Overcome the Invisible Barriers to Quality, Productivity, and Innovation, by Kathleen D Ryan and Daniel K Oestreich, 1991 pb

Discuss any workplace topic using ABetterWorkplace FORUM (free registration)

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