Daniel Robin & Associates

Making Workplaces Work Better

Interpersonal Communication Skills

Each of these resources is available through this Website:

1. Communication and Leadership Style Instrument – self-assessment tool to assist executives and other organizational leaders through coaching and learning how to be more effective.

2. Rapport: how to strengthen it and how to respond when you lose it

Article: Rapport: the Key to Gaining Cooperation  (054)

3. How to Increase Behavioral Flexibility in Communication. Also helps you take responsibility for the results you get and for learning how to increase your interpersonal effectiveness.

Article: The Meaning of Your Communication (064)

4. How We Tend to "Tweek" Information (delete, distort and generalize) in our communication, and what to do about it.

Article: Please Hallucinate the Way I Do (034)

5. Facts and Interpretations. There’s a big difference between what you directly observe and what you interpret it to mean. This distinction helps prevent and sort out misunderstandings.

Article: Not Just the Facts, Ma’am (044)

6. Handling Differences and Negotiating Win-win Agreements

Click on CONFLICT for conflict resolution resources

Click on Articles Menu for the complete set of articles available through this site.

7. Course Description: Interpersonal Communication: People Skills for a Changing Workplace

All Daniel Robin & Associates facilitators and workshop leaders demonstrate these communication skills and distinctions during our programs. Nothing is as powerful as a clear example -- we practice what we teach!

Call us to discuss how to bring these abilities to your people. 1-800-962-4733 (800-96-AGREE).

Outside the USA: (01) 408 761-0700

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