Daniel Robin & Associates

Making Workplaces Work Better

Developing the Organization and 

the People In It

Organizational and culture change comes in strange packages:  

  • planned transitions (wouldn't that be nice -- for a change?)
  • responses to evolving market conditions and customer expectations
  • reactions to legal requirements
  • industry restructuring, consolidation or expansion

And all within the context of expanding or declining business volume, and efforts to make the business more profitable and sustainable. 

Even for established companies these days, rarely are things stable, but this many variables can make dealing with day-to-day reality quite ridiculous.  The issue is how does the organization's leadership implement change?

When it comes to culture change, we've found that certain conditions and competencies must be present to achieve and maintain buy-in for the initiative.  Otherwise, there are natural barriers that will inevitably arise, blocking or slowing a successful implementation.  

For many organizations, there's often a need to address long-standing issues before the change effort will pay off.  As layers of defensiveness drop away, dialogue opens and collaboration becomes more fruitful.  We specialize in addressing issues and current stuck points in a way that builds the culture and the people at the same time.  Our programs have created cultures of communication, continuous improvement and collaboration that were once virtual battle fields, producing as much cynicism, resistance and negativity as quality products or services.

The figure below shows how shifting an organization's culture involves several phases before there's a positive return on the investment of time, energy and resources. 

What's perceived as a quick fix or band-aid initiative will often backfire and make problems worse.  This isn't to suggest that you postpone, minimize or shy away from efforts to make the culture an upward spiral of learning, goal achievement and increasing job satisfaction -- but rather that you prepare for going the distance with teambuilding and ensuring the core competences necessary to get you there.  

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Three-part Series on Workplace Negativity:  Giving Workplace Negativity a Sustainable Lift
  1. Containment (058)
  2. Gripe to Grip (078)
  3. Ending the Blame and Shame Game (088)

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