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Making Workplaces Work Better
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Andreas, Steve. Virginia
Satir: The Patterns of Her Magic.
Science & Behavior Books, Palo Alto. 1991.
Bagley, Dan S. and Edward J. Reese. Beyond Selling: How To
Maximize Your Personal Influence. Meta Publications, Inc., P.O. Box 565,
Cupertino, CA 95015. Inspired a course on persuasion by the same name; a unique
and powerful way of understanding people’s decision-making style.
Byham,
William, and Jeff Cox. Zapp! The Lightning of Empowerment (And How to
Make It Work for You). Development Dimensions International, PO Box 13379,
Pittsburgh, PA 15243. 1988.
Cameron-Bandler, Leslie; David Gordon and Michael Lebeau. Know
How – Guided Programs for Inventing Your Own Best Future. FuturePace, Inc.,
P.O. Box 1173, San Rafael, CA. 94915. 1985.
*
Covey, Stephen R. The Seven Habits of Highly Effective People. Simon
& Schuster, 1989. Restoring the character ethic; habits 4-6 are about
interpersonal leadership, communication and cooperation.
Crum,
Thomas F. The Magic of
Conflict. Touchstone / Simon & Schuster, 1988.
An application of the wisdom and philosophy of the martial art Aikido to
stressful conflict situations.
*
Fisher, Roger and William Ury. Getting to Yes: Negotiating Agreement Without
Giving In, Houghton Mifflin, Boston. 1981; Penguin Books, New York. 1983. Classics on win-win negotiation.
Fisher, Roger, E. Kopelman & A. Schneider. Beyond
Machiavelli: Tools for Coping with Conflict. Harvard University Press,
Cambridge. 1994. Theoretical frameworks for analyzing international
conflicts.
Keirsey, David and Marilyn Bates. Please Understand
Me:Character and Temperament Types. Promethean Books, Inc., Del Mar, CA.
1984.
*
Kahn, Michael. The Tao of
Conversation. New Harbinger Publications, Inc.,
Oakland, CA. 1995.
Laborde, Genie. Influencing With
Integrity. Syntony, Inc.,
1450 Byron St., Palo Alto, CA. 94301. 1984.
*
Leonard, Karin. Taming the Inner Critic, Preventing Burnout,
Tools for Navigation, Tools for Leaders, and Seven Principles
for Life Balance, plus many others, available from the author, 831-457-0950;
or write to P. O. Box 263, Santa Cruz, CA 95061, E-mail: KarinHL@aol.com.
Richardson, Jerry. The
Magic of Rapport: How You Can Gain Personal Power in Any Situation. Meta Publications, Inc., P.O. Box 565,
Cupertino, CA. 95015. 1987.
*
Robin, Daniel. Right-Wrong Thinking is Just Plain Wrong!, and The
Gentle Art of Confrontation, plus others (published monthly since Sept.
1993), available from the author 831-761-0700, (toll-free in the USA
800-962-4733) via Daniel Robin & Associates website (ABetterWorkplace.com), E-mail articles@abetterworkplace.com, or write to P.
O. Box 548, Santa Cruz, CA 95061.
*
Ryan, Kathleen D and Daniel K. Oestreich. Driving
Fear Out of the Workplace: Creating the High-Trust, High-Performance
Organization. (The Jossey-Bass Business & Management
Series), Jossey-Bass Publishers, San Francisco; second edition (April 1998)
*
Ryan, Kathleen D and Daniel K. Oestreich. The Courageous Messenger.
Jossey-Bass Publishers, San Francisco. 1996
*
Schutz, Will. The
Human Element: Productivity, Self-Esteem and the Bottom
Line. Jossey-Bass Publishers, San Francisco. 1994. Unique tools that honor
and include people.
*
Senge, Peter. The Fifth Discipline: The Art and Practice of the Learning
Organization, Jossey-Bass Publishers, and The Fifth Discipline
Fieldbook:
Strategies and Tools for Building a Learning Organization. Currency /
Doubleday, New York. 1994. Core curriculum for people in business.
* Senge, Peter et al (1999) The Dance of
Change.
Currency-Doubleday. If you were wondering how to make change programs
stick, you'll find a wealth of knowledge and ideas in these pages.
Indispensable for anyone who is serious about leading and sustaining change
efforts.
Ury,
William. Getting
Past No: Negotiating Your Way From Confrontation to Cooperation, 1991. More strategies for dealing with people who are angry,
unreasonable, deceitful, or stubborn, and do not want to negotiate.
Weeks,
Dudley. The Eight Essential Steps to Conflict Resolution. G. P. Putnam’s
Sons, New York, 1992. A "conflict partnership" approach, based in
psychotherapeutic traditions.
NOTE: * indicates highly recommended.
GO TO TOP OF SECTION 1
Argyris, Chris. (1993)
Knowledge for
Action: A Guide for Overcoming Barriers to Organizational
Change. Jossey-Bass.1993.
Argyris, Chris.(1994)
On Organizational Learning. Blackwell Pub.
Argyris, Chris, Overcoming
Organizational Defenses: Facilitating Organizational Learning, Allyn &
Bacon, Boston, 1990.
Batten, Joe. Building a Total Quality Culture. A practical
book on Total Quality covering fundamental principles, tactics, and strategies
for culture change. Crisp Publication, Inc., Menlo Park, CA. 1992.
Belasco, James A, Teaching the Elephant to Dance: The Manager’s
Guide to Empowering Change, A Plume Book (Crown Publishers), New York
1991.
Block, Peter, Flawless Consulting: A Guide to Getting Your
Expertise Used, University Associates, San Diego, CA 1981.
Block, Peter, Stewardship: Choosing Service over Self
Interest, Berrett-Koehler, 1993. Block articulates the need to change the
governance structure of an organization from one of compliance to one of
stewardship, if any changes are to become permanent.
Bohm, David. (1985) Unfolding
Meaning. Loveland, CO: Foundation House.
* Bridges, William, Managing
Transitions, Making the Most of Change, Addison-Wesley, Menlo Park, CA
1991.
Demick, J. and Miller, P., Development in the
Workplace,
Lawrence Erlbaum Associates, Publishers, New Jersey, 1993.
* Kline, Peter and Bernard Saunders. Ten
Steps to a Learning Organization. Great Ocean Publishers, Inc. Arlington,
VA. 1993.
Maccoby, Michael, Why Work:
Motivating and Leading the New Generation, Simon & Schuster, New York,
1988.
Morecroft, John D.W. and John Sterman eds.(1994)
Modeling for Learning
Organizations. Productivity Press.
Pascale, Richard Tanner,
Managing on the Edge: How the Smartest Companies Use Conflict to Stay
Ahead, Simon & Schuster, New York, 1990.
Pedlar, M., Burgoyne, J., & Boydell, T., The Learning
Company, McGraw-Hill Book Co., Europe, 1991.
Rasmussen, Jens et al. (1994).
Cognitive Systems
Engineering. New York, NY: John Wiley & Sons, Inc.
Ray, Michael and Myers, Rochelle, Creativity in Business,
DoubleDay, 1986. Text is based on Ray’s successful course in Stanford’s MBA
program. Emphasis on quieting the mind.
* Renesch, John, ed., New Traditions in Business: Spirit and
Leadership in the 21st Century, Barrett Koehler, San Francisco, 1992.
Recipient of the World Business Academy’s Pathfinder Award.
* Schwarz, Roger M., The
Skilled Facilitator: Practical Wisdom for Developing Effective Groups,
Jossey-Bass Publishers, 1994.
* Senge, Peter (1990) The Fifth
Discipline. Currency-Doubleday; * Senge, Peter et al (1995) The Fifth Discipline Field
Book. Currency-Doubleday. Classics and prerequisite
for organizational development practitioners as well as internal
"consultants" and leaders.
* Senge, Peter et al (1999) The Dance of
Change.
Currency-Doubleday. If you were wondering how to make change programs
stick, you'll find a wealth of knowledge and ideas in these pages.
Indispensable for anyone who is serious about leading and sustaining change.
Weisbord, M. R & Associates,
Discovering Common Ground, Berrett-Koehler, San Francisco,
1992.
* Wheatley, Margaret, Leadership and the New
Science,
Barrett-Koehler, San Francisco, 1992. Wheatley draw on new science concepts of
self-organization, chaos, systems thinking, and the nature of information to
provide valuable insights into thinking about human organizations.
Wick, Calhoun W., and Leon, Lu Stanton, The Learning
Edge,
Pfeiffer & Co., 1993.
* Indicates highly recommended.
GO TO TOP OF SECTION 2
Amidon, Debra M.(1997)
Innovation Strategy for
the Knowledge Economy: The Ken Awakening Butterworth-Heinemann ISBN:
0750698411
Booking, Anne. (1996) Intellectual Capital:
Core Asset for the Third Millennium Enterprise. International
Thomson Business Press ISBN:
1861520239
Davenport, Thomas H. and Prusak, Laurence (1997)
Working Knowledge: How Organizations Manage What They Know.
Harvard Business School Pr. ISBN:
0875846556
Drucker, Peter F (1993) Post-Capitalist
Society Harperbusiness. ISBN:
0750620250
Edvinsson, Leif, and Malone, Michael.(1997)
Intellectual Capital: Realizing Your Company's True Value by
Finding its Hidden Brainpower. HarperCollins ISBN:
0887308414
Fruin, W. Mark. (1997)
Knowledge Works:
Managing Intellectual Capital at Toshiba Oxford University
Press.ISBN:
0195081951
Geus, Arie de (1997)
The Living Company:
Growth, Learning and Longevity in Business. Nicholas
Brealey.ISBN:
1857881850
Halal, William E., Smith, Raymond W. (eds) (1998)
The Infinite Resource : Creating and Leading the Knowledge
Enterprise Jossey-Bass Publishers; ISBN: 0787910155 (Review avail. at
Amazon)
Klein, David A.
(Ed) (1998). The Strategic Management of Intellectual
Capital Butterworth-Heinemann ISBN:
0750698500
Liebowitz, Jay and Beckman, Tom (1998)
Knowledge Organizations: What Every Manager Should
Know. Saint Lucie Pr; ISBN:
1574441965
Liebowitz, Jay and Wilcox, Lyle C. (1997) (Eds)
Knowledge Management and Its Integrative Elements.CRC
Pr; ISBN:
0849331161
Neef, Dale; Siesfeld, Tony and Cefola, Jacquelyn
The Economic Impact of Knowledge.
Butterworth-Heinemann (Trd); ISBN:
0750670096
Neef, Dale. (1998)
A Little Knowledge Is a
Dangerous Thing : Understanding Our Global Knowledge Economy
Butterworth-Heinemann (Trd); ISBN:
0750670614
Neef, Dale (Ed.) (1997) The Knowledge
Economy Butterworth-Heinemann. ISBN:
0750699361
Prusak, Laurence. (ed) (1997) Knowledge in Organizations. Butterworth-Heinemann
(Trd) ISBN:
0750697180
Quinn, James Brian, Baruch, Jordan
J. and Zien, Karen Anne
(1997) Innovation Explosion: Using Intellect and Software to
Revolutionize Growth Strategies Free Press. ISBN: 0684833948
Quinn, James Brian.
(1992) Intelligent Enterprise. Free Press. ISBN:
0029256151 . Focuses on the growing service industry and its impact on the
economy . Quinn cites case studies to demonstrate that by leveraging intellect,
companies and nations could have a competitive advantage over others
Roos, Johan et al (1997)
Intellectual Capital:
Navigating in the New Business Landscape. MacMillan Press ISBN:
0333694791
Sanchez, Ron and Heene, Aime
(eds.) (1998)
Strategic Learning and Knowledge Management John Wiley
& Sons. ISBN:
0471968811
Sifonis, J. G. and Goldberg, B. ( 1996)
Corporation on a Tightrope Oxford University Press ISBN:
0195093259.
Highlights the concept of complex adaptive systems. Proposes seven
principles to guide organizations to this new form, first among which is to set
ethical standards and not accept deviations from them.
Stewart, Thomas. (1997)
Intellectual Capital:
The New Wealth of Organizations. Doubleday/Currency ISBN:
1857881834
Sveiby, Karl Erik. (1997)
The New
Organizational Wealth: Managing and Measuring Knowledge-based
Assets, Berrett-Koehler Publishers ISBN:
1576750140
Takeuchi, Noaka, et al. The
Knowledge-Creating Company. Oxford. 1995. ISBN: 0195092694
(Review avail. at
Amazon). Studies the knowledge creation processes in several Japanese
companies. Proposes a theory on how to develop a knowledge rich environment by
way of a "hypertext organization" structure.
Toffler, Alvin. (1985) The Adaptive Corporation.
McGraw Hill ISBN: 0070649669 (out of print).
Release of his 1960 - 70s report on AT&T, how this applies to most
corporations, and how the corporate policy book is no longer adequate to hold
the knowledge of the corporation because conditions change so quickly that most
policies and procedural "rules" have become obsolete. Theorizes that a "head craft" manager and
worker will emerge.
Wiig, Karl, (1995) Knowledge Management
Methods: Practical Approaches to Knowledge Management, Schema Press ISBN:
0963892525
Wilson, David A.,
Managing
Knowledge. Butterworth-Heinemann, 1996
Winslow, Charles, and Bramer, William (1994)
Futurework: Putting Knowledge to Work in the Knowledge
Economy, The Free Press. Argues that while machines have
become faster, more powerful and smarter, their real potential can't be realized
unless those smart machines succeed in making an organization's workers
smarter. Advocates developing a profile for individual contributors and offers
support tailored to that individual's work objective, background, ability level,
preferences, and the immediate task at hand. Don't expect to learn step-by-step
tactics, even though numerous case examples are cited from companies such as
Connecticut Natural Gas and Bell Atlantic. Rather, expect a challenge to the way
you view and evaluate knowledge work. For those who have a basic understanding
of performance systems, customer satisfaction, horizontal management structures
and change management.
GO TO TOP OF SECTION 3
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